Eero app setup
Make sure and download and setup the eero app on your phone/tablet before the Fibrus install team arrive, give them your phone when they are setting up your new eero router(s). (you get a email from Fibrus about this).
The app can be downloaded from the app store on Apple mobiles/tablets. Android users; download it from the Google play store - search for eero.
If your Android phone doesn't have a Google play store (such as some Huawei phones) you can download the eero apk from here - https://www.facebook.com/groups/fibrususers/permalink/1292324918143114
Once you have the app downloaded, login with your Amazon account, if for any reason it doesn't work with the Amazon login, just create a free eero account.
When the installers are in your home setting up Fibrus, make sure and give them your phone to setup the new eero routers.
Not only its a lot quicker to get up and running it also means this will give you full access to change any settings on the new eero routers.
If you don't setup the eero routers on your phone during install, they will be linked to another family members or the installers phone. This means if you need to change any settings of the router (ad block/parental controls, change passwords etc.) you will need to contact Fibrus and/or hard reset the eero routers and get them setup again on your mobile/tablet.
How to hard reset
A hard reset will clear all network configurations, clear its session and logs, and remove the eero from your network. If the eero has an active internet connection, you can achieve the same results by removing the eero from your network via the eero app.
Note: If you perform a hard reset on your gateway eero (the one connected to your modem or upstream device), you will remove the entire network and all settings for that network. If you need to only hard reset one eero, we recommend swapping out your gateway for another eero if possible.
To hard reset your eero, hold the reset button until the LED flashes red (15-30 seconds), then release it. After a successful hard reset, the eero LED light will reach a flashing blue state, indicating that the eero is ready to be set up again.
Eero hard reset - https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero-#:~:text=To%20hard%20reset%20your%20eero,to%20be%20set%20up%20again.
